Privacy Policy
Last Updated: March 17, 2026

1. Introduction
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our repair services.

2. Information We Collect
We collect various types of information to provide and improve our services:

Personal Information: Name, email address, phone number, and physical address
Device Information: Device model, IMEI/serial number, operating system, and issue description
Payment Information: Billing details and transaction records (processed securely)
Service Records: Repair history, warranty information, and service preferences
Communication Data: Customer service interactions, feedback, and support tickets

3. How We Use Your Information
Your information is used for the following purposes:

Processing and completing repair services
Communicating repair status and service updates
Maintaining service records and warranty information
Processing payments and generating invoices
Improving our services and customer experience
Sending promotional offers and service reminders (with consent)
Complying with legal obligations and regulatory requirements

4. Data Security
We implement industry-standard security measures to protect your personal information:

Encrypted data transmission and storage
Secure payment processing through certified gateways
Limited access to personal data by authorized personnel only
Regular security audits and system updates
Physical security measures at our service centers

5. Device Data Privacy
We understand the sensitive nature of data on your devices. Our technicians are trained to:

Access only necessary areas of your device for repair purposes
Not browse, copy, or share any personal data
Respect your privacy throughout the repair process
Delete all temporary data created during diagnostics

Important: We strongly recommend backing up your data before repair, as we cannot guarantee data preservation during the repair process.

6. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

Payment processors for transaction completion
Shipping partners for device pickup and delivery
Parts suppliers for warranty claims (device info only)
Legal authorities when required by law

7. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. We use cookies for:

Maintaining user sessions and preferences
Analyzing website usage and performance
Personalizing content and advertisements

8. Your Rights
You have the right to:

Access your personal information we hold
Request correction of inaccurate data
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent for data processing

9. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records are typically maintained for 3-5 years for warranty and support purposes.

10. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.

11. Contact Us
For any privacy-related questions or to exercise your rights, please contact our Data Protection Officer through our contact page or email us at primefixitsupport@gmail.com